We unconditionally guarantee the beauty, quality and performance of our porcelain and glass ornament products for a full 30 days with a "No questions asked", 100% money-back guarantee. After 30 days, ornament refunds are limited to replacement of broken or defective ornaments. For more details about our ornament warranty, click here.

Ornament stands and ornament trees are covered by a 10 day "No questions asked", 100% money-back return or exchange guarantee. For more information, about our ornament stand warranty, click here.

General Return Information:

Basic use and care instructions are included on the Certificate of Authenticity. More detailed information about caring for your ornament is here.  You must be a registered owner to request a free replacement. It is important to register your ornaments. If you have not done so, you can do so here. Questions? Call us at 1.724.897.7393 . 

Returns:

Exchanges:

You can exchange any ornament stand or tree within 15 days after you receive it for a 100% money-back guarantee. A replacement will be shipped to you as soon as we receive either your return or notice that the shipper has picked up your tree. Please note: You must obtain a Return Merchandise Authorization number before exchanging any product. Contact us by phone or email for assistance.

If the original product is not available (likely between Dec.15th and January 15th) we will back order it for you and ship it when it comes in. Or, you can also select a different replacement product if you wish.

• Return/Replacement Authorization Form for Ornaments OR
• Copy of your filled out ornament registration form or receipt for the original purchase.

MORE INFORMATION ABOUT MAKING A RETURN OR EXCHANGE:

• Ornament Damage Return Policy
• Return/Exchange Process
  
• KCIC Product Warranty

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